Frequently Asked Questions

Booking is easy via our online booking system. Choose your travel dates, preferred service (shuttle or valet) and complete the reservation. You will receive a booking confirmation by email immediately.

Yes, you can cancel or change your booking free of charge up to 24 hours before arrival. Simply contact us by phone or email.

No, no advance payment is required. You pay conveniently when you pick up your vehicle.

Yes, immediately after your booking you will receive a confirmation email with all the important information about your parking spot.

Our parking lot is located only 1 minute from Düsseldorf Airport. You will receive the exact address and directions with your booking confirmation.

Drive directly to our parking lot, park your car and our shuttle will take you to the terminal within 1 minute. On your return, call us and we will pick you up directly at the terminal.

With the valet service, you drive directly to the departure terminal. Our trained staff will take over your vehicle and park it safely for you. On your return, your car will be waiting for you at the terminal.

No problem! We monitor flight times and adjust our service accordingly. You only pay for the actual parking time.

Yes! Our facility is secured with barriers and gate systems. Keys are handed over at our reception point, which is also under video surveillance. Trained staff look after the parking lot.

Exclusively our trained and insured staff. All employees are carefully selected and regularly trained.

Generally, keys must be left with us so that we can move the vehicles if necessary. However, it is possible to keep the key upon request.

Yes, we have our own car wash and care facilities on site. On request, you can book various car care packages – from simple exterior washing to complete interior and exterior cleaning.

Prices depend on the chosen service (shuttle or valet). In the booking system, you will instantly see the exact price for your travel dates.

We accept cash, EC card and all major credit cards. Payment is made when the vehicle is picked up.

No, there are no hidden costs. The price shown in the booking system is the final price including VAT and all fees.

Yes, you will automatically receive a proper invoice that you can also use for business trips.